Refund Policy
1. Return Period
We offer a 30-day return period from the date of purchase. Items must be in original, unworn condition with all tags attached to be eligible for return.
2. How to Initiate a Return
To initiate a return, please contact us at xavierbetters@outlook.com with your order number and the reason for the return. We will provide you with return shipping instructions.
3. Refund Amount
Once we receive and inspect your returned item, we will process a refund for the product price. Shipping costs are non-refundable unless the return is due to our error or a defective item.
4. Processing Time
Refunds typically are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method.
5. Non-Returnable Items
The following items are not eligible for return:
- Items worn, washed, or damaged
- Items without original tags
- Items purchased on final sale
- Custom or personalized items
6. Defective Products
If you receive a defective product, please contact us immediately. We will send you a replacement or issue a full refund, including return shipping costs.
7. Exchanges
If you need to exchange an item for a different size or color, please contact us. We will work with you to facilitate the exchange.
8. Questions?
If you have any questions about our Refund Policy, please contact us at xavierbetters@outlook.com or (281) 946-0557.